Frequently asked questions

In principle, most services are delivered within 48 hours. More exact delivery times can be found on the respective product pages. If these delivery times are exceeded, please contact us.

A mail to contact@fanexplozion.com is sufficient. If you have questions about orders, please include the order number. For general questions you can use the contact form.

For most of the services a delivery by and by is not planned and sometimes there are never problems when the likes/followers come “in one go”. For certain items such as Twitch and YouTube Views, delivery is made at a certain time, for more details please refer to the product descriptions. If you absolutely need a timely delivery, just contact us and we will find a solution.

It is quite possible that followers/liks decrease over time, as in many cases they are real followers. In the product description you can therefore find out how long we give a so-called “Refill Guarantee”, in which the followers/liks are replenished to their original level free of charge. In most cases not more than 5% will unfollow. Please contact us in this case via contact@fanexplozion.com or via contact form.

Don’t worry: It hasn’t happened yet that an account has been blocked because of purchased Followers / Likes.

The invoice will be sent by e-mail. No invoice will be sent by post.

Your PayPal account must be verified, as there have been fraud attempts with unverified accounts in the past. Verifying your PayPal account is not a lengthy process and can be done in a few days.

No, each product is always a one-off payment.

No, once delivered followers/liks cannot be cancelled.